Refund policy

At QYVE, we want every player to feel confident with their purchase. If something isn’t right, we’re here to help.

Returns

We offer a 7-day return window from the date your order is received. To be eligible for a return, items must be:

  • Unworn and unused

  • In original condition and packaging

  • Inclusive of tags and accessories

  • Accompanied by proof of purchase or order confirmation

Please note that customers are responsible for arranging and covering return shipping costs unless the item received is defective or incorrect.

To initiate a return, contact us at our chat or:
 admin@qyveofficial.com

Once your request is reviewed, we’ll provide the return instructions and return address. Items sent back without prior approval will not be accepted.

 

 

First-Time Buyer Money Back Guarantee

For first-time QYVE customers, selected products may qualify under our QYVE Confidence Guarantee.

If you are not satisfied with your first purchase, you may request a return within 7 days of receiving the product, subject to review and approval by our team.

The product must still be in good condition and returned with its original packaging.

 

 

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival. If you receive:

  • A defective item

  • A damaged product

  • The wrong item

Contact us immediately with photos/videos so our team can assess the issue and arrange a suitable resolution.

 

 

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Sale or clearance items

  • Gift cards

  • Customised or personalised products

  • Worn or damaged items caused by misuse

  • Hygiene-sensitive items where applicable

 

 

Exchanges

If you require a different size or product, please contact us first. Subject to stock availability, we’ll assist with the exchange process.

Customers will be responsible for shipping costs related to size exchanges unless otherwise stated.

 

 

Refunds

Once we receive and inspect the returned item, we’ll notify you on the approval status of your refund.

If approved, refunds will be processed to the original payment method within 7–14 business days. Processing times may vary depending on your payment provider or bank.

If you have not received your refund after 14 business days from approval, please contact our chat or:
 admin@qyveofficial.com

 

 

QYVE reserves the right to reject returns that do not meet the conditions above.

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